VIXO Return and Refund Policy

Effective Date: 2026.7.6

Last Updated: 2026.7.6

This Return and Refund Policy applies to subscription services, paid features, virtual benefits, digital content, and other paid services provided through vixo (collectively, the "Paid Services") by NAVIEMU PTE. LTD ("vixo," "we," "us," or "our").

Please read this policy carefully before purchasing or subscribing to any Paid Services.

1. General Refund Policy

vixo provides digital and subscription-based services. To the maximum extent permitted by applicable law and platform rules, purchases, subscriptions, digital content, virtual benefits, and other Paid Services are generally final and non-refundable once activated, delivered, or used.

Before purchasing or subscribing, please confirm that the relevant Paid Services are suitable for your needs.

If you are dissatisfied with a subscription after any applicable trial period, the subscription fee already charged generally cannot be refunded by us, unless required by applicable law or the rules of the platform through which you subscribed. You may cancel future renewals through the relevant platform or account settings.

After cancellation, you may continue to use the subscription benefits already paid for until the end of the current subscription period, unless otherwise provided by applicable platform rules or law.

2. Subscription Cancellation

If you purchased a subscription through Apple App Store, Google Play, or another third-party platform, you must cancel the subscription through the subscription management tools provided by that platform.

Deleting the vixo app or stopping use of the Services does not automatically cancel your subscription. You are responsible for canceling the subscription before the next renewal date if you do not wish to be charged again.

3. Refund Requests Through Platforms

If your purchase or subscription was made through Apple App Store, Google Play, or another third-party platform, any refund request should be submitted through that platform according to its refund rules and procedures.

If the platform approves your refund request, the refund will generally be processed through your original payment method by the platform.

If the platform rejects your refund request, we generally cannot separately issue a refund for that same purchase or subscription, unless required by applicable law.

4. Unauthorized Purchases

If you believe that a purchase was unauthorized, please contact the relevant payment platform promptly and take steps to secure your account.

If you fail to take reasonable steps to prevent unauthorized purchases from your account, such as by disclosing your account or payment information to others or failing to use available authentication or security features, we generally cannot issue a refund, unless required by applicable law or platform rules.

5. Technical Issues

If you experience a technical issue with a Paid Service, please contact us at support@vixo.one and provide relevant details, such as your account information, order number, device type, app version, screenshots, and a description of the issue.

We may attempt to troubleshoot the issue, restore access, provide guidance, or take other reasonable measures. A technical issue does not automatically entitle you to a refund unless required by applicable law or platform rules.

6. Legal Rights

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws or platform rules. If applicable law gives you a non-waivable right to a refund, cancellation, or other remedy, such rights will continue to apply.

7. Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Operator: NAVIEMU PTE. LTD

Contact Email: support@vixo.one

Official Website: https://vixo.one/

NAVIEMU PTE. LTD

vixo

2026.7.6